Stop repeating yourself in support
See what your antivirus customers ask most – then fix the gaps. Reduce repeat questions from your own docs, not web searches.
Featured on
Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over – your docs aren’t clear enough.
Wasted time
Your team spends hours answering basic questions that should be in your docs.
Struggling customers
Users can’t find answers and reach out instead of solving it themselves.
Scaling support
Your team can’t keep up with growing product questions.
The Chatref solution
Stop repeating yourself in support.
Turn repeat support questions into instant answers. Chatref pulls from your help docs, guides and site to resolve issues in the brand’s voice. Shorten onboarding – deflect repeat questions.
Real questions
What Chatref answers here.
'How do I switch CRMs?' – AI answers from your docs instantly.
'Where’s my data?' – Resolve it in chat with one click.
Capture leads from customers asking about CRM moves.
Fix migration gaps using insights from chat questions.
Under the hood
The features that power it.
Loved by support teams
Chatref turns support into insights
See how teams improve their content and product with real user questions
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
We spot gaps in our docs from the questions Chatref can’t answer. Fixing those cut repeat questions by 30%.
Chatref shows us exactly which steps confuse users. Our onboarding guide is now 50% shorter – and faster.
of import questions answered before they reach the team
Support questions reveal what users struggle with. We’re fixing those in the product, not just the docs.
Isn’t this just another chatbot that gives generic answers?
Chatref only answers from your own content – no made-up responses. It resolves the issue and hands off with context, not a dead-end article link.
We already use Zendesk for support – why add Chatref?
Chatref reduces repeat questions before they reach your queue. It spots gaps in your docs so you can improve them over time.
Our users ask about features we don't have yet. Can Chatref handle that?
Chatref won't make up answers – it will hand off to your team with full context so they can explain why the feature isn't available.
How do we know if our docs are good enough for Chatref?
Chatref shows you what users ask most – so you can improve your docs over time. Results depend on your content.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Stop repeating yourself in support – free
Start for free and see how Chatref turns your docs into an AI assistant that handles repeat questions.
Part of Chatref for Antivirus Software Support · SaaS hub · pricing.