Automate antivirus support with AI
Deflect repeat questions and speed up troubleshooting. Chatref answers from your docs – no rebuilds, no downtime.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same antivirus questions over and over.
Slow support
Free users wait too long for help during outages or updates.
Outdated docs
Keeping regional and language docs in sync is a constant struggle.
The Chatref solution
Scale antivirus support without adding headcount.
A customer hits a snag during antivirus setup. They ask Chatref. AI pulls the exact next step from your guides – no dead ends, no guesswork. The issue resolves. They keep using your product.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ instantly from your docs – no training.
Resolve ‘Where’s my data?’ with one-click steps in the chat.
Deflect ‘Is your CRM free?’ to docs before the queue starts.
Handoff complex migration questions with full context to humans.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets with their own content
How Chatref turns your existing guides into instant, accurate help
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact antivirus steps from our docs – no more 'how do I install' emails.
Users get instant, accurate answers from our own guides – trust in our product went up.
of import questions answered before they reach the team
One set of content now handles every region and time zone – no more overnight support piles.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s needed. Your AI agent only answers from your content.
How fast is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with mixed content formats?
Yes. It handles help docs, guides, site pages, and files across languages from one set of imported content.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – no web searches or data sharing.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Speed up antivirus support – free start
Paste your docs and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Antivirus Software Support · SaaS hub · pricing.