Deflect antivirus support tickets instantly
Chatref answers questions automatically from your help docs – freeing your team to focus on what matters most.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic setup questions over and over.
Slow onboarding
New users can't find the exact next step in your help docs and give up.
Ticket spikes
Support tickets surge during product updates or new feature launches.
No lead capture
You miss out on potential customers who ask questions but never convert.
The Chatref solution
Stop repeating antivirus support questions.
Prospects ask the same antivirus setup questions. Chatref pulls answers from your docs and resolves them instantly. Your team handles only the hard cases. Support scales without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs instantly.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
SaaS teams cut support tickets in half
How brands deflect repeat questions with answers from their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails piling up.
Users get the exact troubleshooting steps from our docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Tickets no longer pile up overnight.
Won’t old content cause outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.
How quick is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with different formats or languages?
Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content – keeping your whole team covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if something fails to import?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Deflect antivirus tickets instantly – free start
Paste your help docs and let AI handle questions in your brand’s voice.
Part of Chatref for Antivirus Software Support · SaaS hub · pricing.