Scale support with your own content

Q: What if the AI gives wrong answers about our product?

Chatref only answers from your approved docs. **No guesswork.**

Q: Is this just another chatbot that sends article links?

Chatref resolves issues in chat – **no dead-end links.** If needed, it hands off to a human with full context.

Chatref answers customer questions instantly from your docs – deflecting repeat queries and letting your team focus on what matters.

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Why it matters

The problem this solves.

Repeat questions

Customers keep asking the same old questions.

Slow onboarding

New users struggle to find what they need in your docs.

Global support

You can’t keep up with multilingual questions.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportTurn chats into insights

The Chatref solution

Turn repeat questions into instant answers.

Fig. 1 · Turn repeat questions into instant answers – AI deflects common issues – freeing your team for what needs a human.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

Solve the next job too.

See all of them on the Applicant Tracking Software hub.

Scale support without scaling headcount

Set up once – answers start in minutes

Turn every chat into a product insight

View all Applicant Tracking Software solutions

Loved by support teams

Cut support volume with answers from your own content

See how teams deflect repeat questions and scale effortlessly.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our guide now walks users through setup – no more stalled onboarding. Most finish without our team.

Pinehook

Customers get instant answers about plans – even outside business hours. Our team handles only the tough cases.

Cardinal CRM

68%

of import questions answered before they reach the team

One set of content handles every language and time zone. Questions don’t pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.

What if the AI gives wrong answers about our product?

Chatref only answers from your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Scale support with AI powered by your content – free

Start for free. Instantly answer customer questions in your brand’s voice.

Start for free Talk to an expert

Part of Chatref for Applicant Tracking Software · SaaS hub · pricing.