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Turn your ATS docs into an AI support agent

Chatref answers candidate questions instantly from your content – reducing tickets and improving experience.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and struggle to find the next steps.

Global support

Customers ask the same questions in different languages and regions.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportTurn questions into insights

The Chatref solution

Scale ATS support without adding headcount.

Fig. 1 · Scale ATS support without adding headcount – AI resolves repeat candidate questions instantly – no human needed for simple issues.

Your team gets the same ATS questions daily. AI answers instantly from your own content – no dead ends or guesswork. Candidates get help fast, and your team focuses on what matters.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ from your docs.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Applicant Tracking Software hub.

Check if your support docs work before launch

Find the questions your docs miss

See which answers customers actually use

Decide who can edit the AI’s answers

View all Applicant Tracking Software solutions

Loved by support teams

Instantly resolve ATS questions with your own content

See how teams deflect repeat questions and scale support effortlessly.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Candidates get instant answers about our hiring process – even outside business hours. Our team focuses on high-touch interactions instead of repeat questions.

Pinehook

New hires onboard faster with step-by-step guidance from our own ATS documentation. No more stalled onboarding sessions.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of content now handles every region and language. Candidate questions don’t pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref fits into your existing email flow. No extra steps – just instant answers.

What if the AI gives wrong answers about our product?

Chatref only uses your approved docs. No made-up responses.

How do we handle sensitive data in chats?

Chatref follows your security rules. Human agents review flagged chats.

Is this just another chatbot sending article links?

Chatref resolves issues in chat – no dead-end links. Human handoff when needed.

How does it handle questions in different languages?

One AI agent covers every language – all grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Add your content, drop in one widget snippet – you’re live.

Turn your ATS docs into an AI support agent – free

Start for free. AI answers candidate questions in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Applicant Tracking Software · SaaS hub · pricing.