Turn your docs into instant AI support
Chatref answers questions from your content – deflecting repeats and speeding up onboarding. Free your team to focus on what matters.
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Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users struggle to find what they need in your docs.
Global support
Customers ask the same questions in different languages and time zones.
The Chatref solution
Turn your docs into instant AI support.
Your team gets the same questions daily. AI answers instantly from your own content – no made-up replies or article links. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Customers find setup guides without opening a ticket.
Lead capture form pops up for sales questions.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Scale support without adding headcount
See how teams handle more customers with instant, accurate answers.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our users get instant answers about pricing and features – even outside business hours. Our team focuses on complex deals instead of repeat questions.
New users onboard faster with step-by-step guidance from our own tutorials. No more stalled training sessions or frustrated customers.
of import questions answered before they reach the team
One set of content now handles every language and time zone. Customer questions don’t pile up overnight.
Won’t customers get frustrated if Chatref can’t answer everything?
Chatref only answers from your content. If it can’t help, a human takes over – with full context.
What if our docs aren’t detailed enough?
Results depend on your content. The better your docs, the better Chatref performs.
How do we know which questions to prepare for?
Chatref’s insights show you what customers ask most – fix those first.
Will this work across different languages?
Yes. Chatref answers in the customer’s language, grounded in your content.
Is this just another chatbot that sends dead-end links?
Chatref resolves the whole question – no article links. If needed, it hands off to a human.
How long does setup take?
Minutes. Add your content, drop in one widget snippet, and you’re live.
Will this confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Turn your docs into instant AI support – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Chatref for Content Management · SaaS hub · pricing.