Scale support globally with your own content
Chatref answers customer questions in any language – 24/7, worldwide. Reduce ticket volume and free up your team for high-value work.
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Why it matters
The problem this solves.
Global support
Customers ask the same questions in different languages.
Time zone gaps
Your team can’t answer customers 24/7 across regions.
Support backlog
Your team is overwhelmed by growing support tickets.
The Chatref solution
Turn repeat questions into instant answers.
Tired of the same questions flooding your inbox? Chatref AI answers instantly from your own content. No dead ends, no guesswork – just fast help for customers and less noise for your team.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Scale support globally with your own content
See how teams handle more customers without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
One AI agent now handles every region and language from our single set of docs. No more overnight backlog.
Customers get instant answers in their own language – all from our existing content. No more made-up replies.
of import questions answered before they reach the team
Pay-as-you-go pricing fits our budget better than per-seat fees. We scale support costs with demand.
Won’t this confuse customers with another chat option?
Chatref fits into your existing support flow. Customers get instant answers without extra steps.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved content. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security rules. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Won’t the AI give wrong answers in other languages?
Chatref only answers from your content. It won’t translate or invent anything – just finds the best match.
Scale support globally – start free
Get your AI agent up in minutes. Answers 24/7 from your own content.
Part of Chatref for Chatref for Content Management · SaaS hub · pricing.