See what your support content gets right – and wrong
Chatref tracks which questions your AI answers best and where customers get stuck – so you can improve your content.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Deflect repeat questions before they reach your team.
Your customers ask the same questions over and over. AI resolves them instantly from your own content – no more repeating yourself or sending dead-end links. Customers get help fast, and your team handles only what needs a person.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
See what your support content gets right – and wrong
Real proof from teams who fixed their docs with Chatref.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref showed us which setup steps confused users most. Now our docs match how customers actually use the product.
We tag every chat automatically – no extra work. Now we see exactly which questions our AI resolves most often.
of import questions answered before they reach the team
Chatref tracks deflection rates from our own content, not web searches. We finally know what’s working.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps – just instant answers.
What if the AI gives wrong answers about our product?
Chatref only uses your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. Hands off to humans when needed.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Why can't I just use my existing analytics tools?
They track page views – not whether your content actually helps customers. Chatref shows you what works in support chats.
See what your docs get right – and improve it
Start for free. AI answers questions from your content, so you can fix what’s not working.
Part of Chatref for Chatref for Content Management · SaaS hub · pricing.