Turn support chats into warm leads
Chatref captures high-intent conversations from your help docs – no lost opportunities. AI tags them and hands them to sales with full context.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
Missed leads
High-intent users slip through cracks when support can't hand them off.
The Chatref solution
Turn support chats into warm leads.
Your content holds clues about who’s ready to buy. AI spots these signals in chats – no generic web scraping. High-intent users get routed to sales with full context, skipping the back-and-forth.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Turn support into a lead-gen engine
See how teams capture high-intent leads without lifting a finger.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
AI tags chats with buying signals – sales gets only the best leads.
Hand off high-intent users to sales with full chat history.
of import questions answered before they reach the team
Pay-as-you-go – no per-seat fees for your growing team.
Won’t this confuse customers with another chat option?
Chatref fits into your existing support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Won’t this just add another tool to our stack?
Chatref embeds in your existing CMS – no new tabs or apps. Just one widget that handles support AND lead capture.
Turn support questions into warm leads – free
Start for free. AI captures high-intent chats and hands them to your sales team.
Part of Chatref for Chatref for Content Management · SaaS hub · pricing.