Turn support chats into actionable insights
Chatref captures customer questions from your existing content – reducing ticket volume and giving you the data to improve your product.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Deflect repeat questions before the queue.
Your team wastes time on the same questions daily. AI resolves them instantly from your own content – no dead ends or generic answers. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Turn support questions into actionable insights
See how teams spot trends and improve their product faster.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our support chats now show what users struggle with most. We fixed three workflows in a week – just from the insights.
We cut repeat questions by 40% after seeing what our docs were missing. Chatref told us exactly where to improve.
of import questions answered before they reach the team
One dashboard tracks how well support is working. We finally know if changes are helping – and can prove it to leadership.
Won’t this confuse customers with another chat option?
Chatref fits right into your existing support flow. Customers get instant answers without extra steps.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn support chats into actionable insights – free
Start for free. AI answers questions in your brand’s voice.
Part of Chatref for CRM Platforms · SaaS hub · pricing.