Scale support with your own content
Chatref answers customer questions from your existing docs – reducing ticket volume and freeing up your team for high-value work. Capture leads and hand off complex cases with full context.
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Why it matters
The problem this solves.
Repeat questions draining time
Your team answers the same basic support questions over and over.
Slow onboarding process
New users struggle to find quick answers in your docs and guides.
Global support challenges
Customers ask the same questions in different languages and time zones.
The Chatref solution
Scale support with your own content.
Your team is drowning in the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Scale support with your own content – no made-up replies
See how teams deflect repeat questions and turn them into insights.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our help docs now answer most setup questions instantly – no more waiting for the team. Onboarding is faster.
One set of content handles every language and time zone. No more overnight backlog from global users.
of import questions answered before they reach the team
Chatref turns questions into insights. We fix what’s confusing in our docs and product.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email flow. Customers get instant answers without extra steps.
What if the AI gives wrong answers about our product?
Chatref only uses your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Start free – AI support from your own content
Embed Chatref to answer questions instantly, capture leads, and hand off cases with full context.
Part of Chatref for CRM Platforms · SaaS hub · pricing.