Scale support with answers from your own content
Chatref turns your existing docs into an AI support agent – deflecting repeat questions and letting your team focus on what matters.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Stop repeating yourself with AI support.
Your team answers the same questions over and over. AI resolves them instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Support scales with your content – not headcount
See how teams deflect repeat questions and speed up onboarding effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guide now walks users through setup without stalling. Most finish on their own – our team handles only the real issues.
New users get instant, accurate answers from our own handbook. Onboarding times dropped and our team focuses on what matters.
of import questions answered before they reach the team
One set of content handles every language and time zone. Support stays consistent across all regions without adding staff.
Won’t Chatref confuse customers with another chat option?
Chatref fits into your existing email flow. Customers get instant answers without extra steps.
What if Chatref gives wrong answers about our product?
Chatref only uses your approved content. No made-up answers.
How do we protect sensitive data in chats?
Chatref follows your security rules. Flagged chats go to human review.
Is this just another chatbot sending article links?
Chatref resolves the whole question – no dead-end links.
Can Chatref handle questions in different languages?
One AI agent covers every language – all from your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How hard is setup during a product migration?
Minutes. Add your content, drop in the widget snippet – done.
Turn your docs into an AI support agent – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for CRM Platforms · SaaS hub · pricing.