Automate answers to security questions instantly
Chatref answers customer questions from your cybersecurity guides – reducing ticket volume and freeing up your team for high-risk cases.
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Why it matters
The problem this solves.
Repeat security questions
Customers ask the same basic security questions over and over.
Wasted engineer time
Your team handles low-risk queries instead of high-priority cases.
Out-of-hours support
Customers need fast answers when your team is offline.
The Chatref solution
Scale cybersecurity support instantly.
Your cybersecurity team fields the same questions daily. AI answers instantly from your own content – no guesswork or article links. Customers get help fast, and your team handles only high-risk cases.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support with their own content
See how Chatref deflects repeat questions and keeps docs up to date.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our security docs now answer 90% of questions instantly. No more made-up responses from generic chatbots.
Chatref resolves vulnerabilities instantly – no more linking to articles. Engineers focus on high-risk cases.
of import questions answered before they reach the team
One set of content handles every channel and language. We support 24/7 without expanding the team.
Won’t this replace our human support team?
No – Chatref handles repeat questions so your team focuses on high-priority cases. Humans take over when needed with full context.
What if the AI gives wrong security advice?
Chatref only answers from your approved docs. No guesswork.
How do we keep security answers updated?
Chatref flags outdated content from chats. Just update your docs – the AI stays current.
Can it handle complex security questions?
For simple, repeat questions – yes. High-risk cases go to your team with full context.
Won’t this confuse customers with another chat option?
Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a donor needs human help?
Seamless handoff to your team with full chat history and context.
Automate security answers instantly – free
Start for free. AI answers in your brand’s voice from your own docs.
Part of Chatref for Cybersecurity Software · SaaS hub · pricing.