Instant security answers from your content
Chatref resolves customer questions with your cybersecurity docs – deflecting repeat queries and letting your team focus on critical issues.
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Why it matters
The problem this solves.
Repeat security questions
Your team spends too much time answering the same basic security queries.
Outdated security info
Customers get confused by inconsistent or outdated security guidance.
Global security support
You need to provide consistent security answers across all regions and time zones.
The Chatref solution
Instant security answers from your content.
Your team gets bombarded with the same security questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Instant security answers from your own content
See how teams deflect repeat questions and scale support effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our security policies are now instantly clear, deflecting repeat questions before they reach our team. No more made-up answers – just guidance from our own docs.
Customers get instant resolutions for basic security queries, shortening time to value. Our team handles only the complex cases.
of import questions answered before they reach the team
One set of security content now guides every interaction, across all channels and languages, with no per-seat fees.
Will Chatref replace our current support tools?
No – it works alongside them. Handles basic questions so your team tackles complex ones.
How does Chatref ensure accurate security answers?
It only uses your approved content. No made-up responses – just facts from your materials.
Can Chatref support multiple languages?
Yes. One AI agent covers all languages – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
Is this just another chatbot sending article links?
Chatref resolves issues in chat – no dead-end links. Hands off to humans when needed.
How quickly can we set this up during a migration?
Minutes. Upload content, add one widget snippet, and your AI starts answering.
Turn your security docs into an AI support agent – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Cybersecurity Software · SaaS hub · pricing.