Scale global support with one set of content
Chatref deflects repeat security questions and answers customers in any language – all from your own docs. Reduce ticket volume without adding headcount.
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Why it matters
The problem this solves.
Repeat security questions
Your team wastes time answering the same basic security setup questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Resolve security questions instantly.
Customers ask the same security questions daily. AI answers instantly from your docs – no guesswork, just accurate help. Your team handles only complex cases.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Cut security support volume with your own content
See how teams reduce onboarding time and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Security questions now resolve instantly from our own guides – no more made-up answers or dead-end links. Our team handles only the complex cases.
One set of content answers security questions in every language. No more overnight backlog from global customers.
of import questions answered before they reach the team
Customers get the exact next step in security setup, not just a search box. Onboarding time dropped significantly.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps – just instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive product data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
Is this just another chatbot that sends dead-end links?
Chatref resolves the whole question – not just sending article links.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Deflect repeat security questions – free start
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Cybersecurity Software · SaaS hub · pricing.