Turn support chats into actionable insights
Chatref mines security chats for trends – fix what’s causing the most confusion. Reduce support volume and improve product adoption by understanding customer pain points.
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Why it matters
The problem this solves.
Repeat security questions
Customers ask the same security setup questions – your team answers them over and over.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale support without adding headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Reduce support tickets with automated answers from your docs
See how teams cut onboarding time and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our security docs now answer questions instantly – no more made-up responses. Customers get the exact next step, not just a dead-end article link.
One set of content handles every language and time zone. Security questions don’t pile up overnight.
of import questions answered before they reach the team
Spot trends in security questions and fix confusion before it spreads. Our team focuses on real issues, not repeat questions.
Won’t Chatref confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps – just instant answers in the customer’s inbox.
What if Chatref gives wrong answers about our product?
Chatref only answers from your approved content. No guesswork – just accurate, grounded guidance.
How does Chatref handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations for safety.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
Can Chatref handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Will Chatref replace our existing support tools?
No – Chatref works alongside your current tools. It automates answers to repeat questions, so your team focuses on complex cases.
Turn support questions into actionable insights
Start for free – AI answers from your docs, so you can focus on what needs a human.
Part of Chatref for Cybersecurity Software · SaaS hub · pricing.