Resolve support questions with your own content
Chatref answers customer questions from your existing docs – reducing ticket volume and freeing up your team for high-value work. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat support questions
Your team spends too much time answering the same basic questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Stop repeating yourself in support.
Your team wastes time answering the same questions day in and out. AI resolves them instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team works on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support without adding headcount
See how Chatref turns your own content into instant, accurate help.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Repeat questions about our platform’s pricing dropped by half. Chatref answers from our own FAQ – no more made-up responses.
Onboarding time shrunk by 30%. New users get step-by-step guidance from our own docs, not generic articles.
of import questions answered before they reach the team
One set of content now handles every region and time zone. Our small team covers global support effortlessly.
Won’t Chatref confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps – just instant answers.
What if Chatref gives wrong answers about our product?
Chatref only uses your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security rules. Flagged chats go to human review.
Is Chatref just another chatbot sending article links?
Chatref resolves issues in chat – no dead-end links. Human handoff with full context when needed.
Can Chatref handle questions in different languages?
One AI agent covers every language – all grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Will Chatref replace our existing support tools?
No – Chatref works alongside your tools. It deflects repeat questions so your team can focus on complex cases.
Turn your docs into an instant AI support agent – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for ERP Software Support · SaaS hub · pricing.