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Cut support costs with instant answers from your docs

Chatref resolves repetitive questions using your own content – freeing your team to focus on what matters most.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Customers ask the same basic support questions over and over.

Slow onboarding

New users struggle to find answers in your docs and guides.

Global support

Keeping FAQs updated across regions is a full-time job.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportTurn questions into insights

The Chatref solution

Scale support without adding headcount.

Fig. 1 · Scale support without adding headcount – AI resolves repeat questions instantly – no human needed for simple issues.

Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the ERP Software Support hub.

ERP Support That Scales With You

Faster Onboarding – Fewer Support Tickets

One AI – Every Language, Every Time Zone

View all ERP Software Support solutions

Loved by support teams

SaaS teams scale support with their own content

See how brands deflect repeat questions and improve onboarding instantly.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our guide now walks customers through setup – no more stalled onboarding. Most finish without our team.

Pinehook

Donors get instant answers about giving, even outside business hours. Our team handles major gifts instead.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of content handles every language and time zone. Donor questions don’t pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t customers still need humans for complex questions?

AI handles repeat questions. Humans step in only for edge cases – with full chat history.

Can Chatref understand our unique product features?

It answers only from your own content. No generic web searches or made-up responses.

How do we update the AI with new features?

Just update your docs. Chatref pulls the latest answers automatically.

Isn’t this just another frustrating chatbot?

Chatref resolves issues in chat – no dead-end links or search boxes. If it can’t help, a human takes over.

How does Chatref handle different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Will this confuse customers with another chat option?

Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.

Cut support costs with instant AI answers from your docs

Start for free – AI resolves 90% of chats in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for ERP Software Support · SaaS hub · pricing.