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Turn your docs into an instant help desk

Chatref answers customer questions from your own content – so you deflect repeat issues and scale support without adding headcount.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions.

Slow onboarding

New users get stuck in your docs and can’t find next steps.

Global support

Customers ask the same questions in different languages.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportTurn questions into insights

The Chatref solution

Turn your docs into an instant help desk.

Fig. 1 · Turn your docs into an instant help desk – AI answers from your content – no human needed for simple issues.

Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref – AI-Powered Help Desk Software hub.

Human Handoff With Full Context

Turn Questions Into Product Insights

One Agent, Any Language

View all Chatref – AI-Powered Help Desk Software solutions

Loved by support teams

SaaS teams scale support with their own content

See how instant AI answers cut wait times and free up your team.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our help docs now answer setup questions instantly – no more repeat emails. Our team handles only the tricky cases.

Pinehook

New users onboard faster with step-by-step guidance from our own guides. Training sessions run smoother than ever.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of content handles every language and time zone. Questions don’t pile up overnight anymore.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.

What if the AI gives wrong answers about our product?

Chatref only answers from your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

Is AI replacing our help desk?

No – Chatref handles repetitive questions so your team focuses on what needs a human. Results depend on your content.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Turn your docs into an instant help desk – free

Start for free. AI answers customer questions in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Chatref – AI-Powered Help Desk Software · SaaS hub · pricing.