AI-powered chat support for your project tools
Chatref answers questions and automates actions in Slack, Jira, GitHub – keeping your team updated without switching tabs.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find the next steps.
Global support
Customers ask the same questions in different languages and time zones.
The Chatref solution
Scale support without adding headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support with their own content
See how Chatref handles repeat questions and frees your team for high-value work.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our onboarding guide now answers setup questions instantly – no more stalled signups waiting for our team. Faster time to value without lifting a finger.
Chatref triggers our Slack workflows right in the chat. Users update their project status without leaving the conversation.
of import questions answered before they reach the team
One set of docs now handles every language and time zone. 24/7 support without adding headcount.
Won’t Chatref confuse customers with another chat option?
Chatref fits into your existing email support flow. Customers get instant answers without extra steps.
What if Chatref gives wrong CRM answers?
Chatref only uses your approved docs. No guesswork.
How does Chatref handle sensitive CRM data?
Chatref follows your security policies. Flagged chats go to human review.
Is Chatref just another chatbot with article links?
Chatref resolves issues in chat – no dead-end links. Human handoff has full context.
How does Chatref handle multiple languages?
One AI agent covers all languages – grounded in your English-first content.
What if a donor needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Add content, drop in one snippet, and your AI starts answering.
Will Chatref replace our project management tools?
No – Chatref integrates with Slack, Jira, and GitHub. It answers questions and triggers actions inside these tools.
Make your docs work as AI support – free
Start for free. AI answers questions in your brand’s voice.
Part of Chatref for Project Management Software · SaaS hub · pricing.