Turn support questions into product insights
Chatref answers customer questions from your own content – so you can fix the root cause, not just the ticket. Weekly emails show which questions spike, helping you improve your product and docs where it matters most.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same basic support questions.
Slow onboarding
New users struggle to find next steps in your docs.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Turn repeat questions into instant answers.
Your customers ask the same questions over and over. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Cut support tickets – answer from your own content
See how teams reduce repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guide walks users through setup without us – now we handle only the tricky cases. Fewer tickets, happier team.
New users onboard faster with step-by-step help from our own docs. No more stalled training sessions.
of import questions answered before they reach the team
One set of content handles every language and time zone. Questions don’t pile up overnight.
Won’t customers still need to talk to humans?
Yes – when they do, Chatref hands off the chat with full context. Your team handles only the cases that need a person.
What if my software has niche features?
Chatref answers only from your own content. If it can’t help, it hands off to your team with full context.
Will this work for industry-specific tools?
Yes – Chatref works with any project management software, including specialized tools.
Do I need to train the AI?
No training needed. Chatref learns from your existing content and improves over time.
Is this just another chatbot that sends article links?
Chatref resolves the whole question – no dead-end links. If needed, it hands off to a human with full context.
How will this handle different languages?
One AI agent covers every language – grounded in your English-first content.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
Turn questions into product insights – free start
Start for free. AI answers from your docs and captures warm leads.
Part of Chatref for Project Management Software · SaaS hub · pricing.