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Solve support in every language with your docs

Chatref’s AI agent handles chats using your own content – no translations or global teams needed. Reduce ticket volume and scale effortlessly.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find the next steps to move forward.

Global support

Customers ask the same questions in different languages, stretching your resources thin.

Deflect repeat questions instantlySpeed up onboarding with instant answersHandle multilingual support effortlesslyReduce time to resolution

The Chatref solution

Answer every question instantly.

Fig. 1 · Answer every question instantly – AI resolves repeat questions in your brand’s voice – no human needed for simple issues.

Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Project Management Software hub.

Faster Onboarding with AI Support

Turn Support Chats into Insights

Connect AI Support to Your Tools

Help Users Without Adding Headcount

Resolve Questions Before the Queue

View all Project Management Software solutions

Loved by support teams

Solve support in every language with your own content

See how teams deflect repeat questions and scale effortlessly.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our support docs now answer customer questions instantly – in their language. No more translating or repeating answers.

Pinehook

One set of help docs handles every region. We don’t need local teams or translated content.

Cardinal CRM
68%

of import questions answered before they reach the team

Customers get instant, accurate answers from our own guides. Our team focuses on the complex cases.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t Chatref confuse customers with another chat option?

Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.

What if Chatref gives wrong answers about our product?

Chatref only answers from your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Solve support in every language – for free

Start for free. AI answers customer questions using your own docs.

Start for freeTalk to an expert

Part of Chatref for Project Management Software · SaaS hub · pricing.