Keep customer loyalty support running 24/7
Answer rewards questions instantly – no wait times, no confusion. Focus your team on what matters most.
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Why it matters
The problem this solves.
Repeat reward questions
Support wastes time answering the same questions about rewards program rules.
Reward updates confusion
Customers get confused when reward rules change, leading to more support tickets.
Lost loyalty
Customers struggle to redeem rewards, leading to frustration and lost loyalty.
No satisfaction data
Tracking customer happiness with rewards is manual and time-consuming.
The Chatref solution
Keep rewards support running 24/7.
A customer asks about reward redemption. AI pulls the exact steps from your rewards guide. The issue resolves instantly – no queue, no wait, no lost loyalty.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no emails.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
How Chatref cuts reward support work in half
Teams that use their own docs to answer loyalty questions – automatically.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref instantly answers reward redemption questions 24/7 – no more waiting for our team. It only uses our own docs, so answers are always accurate.
Our support tickets about rewards program rules dropped. Chatref handles the repeat questions, so our team focuses on complex cases.
of import questions answered before they reach the team
Customers stay informed about reward updates automatically. Chatref captures leads from those asking about rewards, too.
Will Chatref understand our specific reward program rules?
Yes. Chatref answers only from your rewards program docs, so it always provides accurate information.
What if a customer has a complex reward issue?
Chatref seamlessly hands off to your human support team with full context.
How does Chatref handle reward program updates?
Just update your docs, and Chatref instantly provides the latest info.
Can Chatref capture leads from reward-related questions?
Yes. Chatref captures customer emails when they ask about rewards, so you can follow up.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Keep loyalty support running 24/7 – free start
Paste your rewards docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Airport Transfers Support · Travel & Hospitality hub · pricing.