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24/7 instant answers for booking questions

Chatref answers from your policies and room details – no wait, no downtime. Keep guests happy while you sleep.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat booking questions

Support keeps answering the same basic booking questions over and over.

Slow onboarding

Guests can’t find the exact next step in your help docs and give up.

Time zone exhaustion

Keeping up with bookings across time zones is exhausting.

Policy updates

Updating guests on policy changes takes too much time.

Guests get instant answers about bookinPolicies and room details are always upFree up your time for high-touch guestScale support without adding more staff

The Chatref solution

Keep answers alive during a switch.

Fig. 1 · Keep answers alive during a switch – AI answers CRM-switch questions from your old docs – no dead ends or guesswork

A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.

Real questions

What Chatref answers here.

Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.

Resolve ‘Where’s my data?’ in the chat with one click – no email loops.

Capture warm leads from customers asking about CRM moves.

Turn chat insights into fixes for your migration gaps.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Bed & Breakfast Customer Support hub.

Check-In/Check-Out Procedures

Payment Methods & Billing

Cancellation Policies

Room Amenities & Features

View all Bed & Breakfast Customer Support solutions

Loved by support teams

Real teams keep guests moving 24/7

How hotels give instant answers about bookings – no staff needed

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Guests get instant answers about booking policies and room details, anytime. Our team focuses on high-touch experiences.

Pinehook

Policies and room details stay up to date in chat. No more outdated links or manual updates.

Cardinal CRM
68%

of import questions answered before they reach the team

We handle every region and language with one set of content. Support scales without adding staff.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t outdated content cause bad answers?

You pick what to import. Start with your best guides, then use insights to update what’s outdated. The AI only answers from what you share.

How quick is setup?

Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or waiting.

Does it work with different content formats?

Yes – help docs, guides, site pages, and files. It answers across languages from one set of content.

Is my content kept private?

Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.

Will customers notice changes?

No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.

Can it resolve import format questions?

Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.

What if imports fail?

It lists common issues from your docs and hands off to your team with full context for anything unusual.

Does it assist with field mapping?

Yes. It guides users through matching columns to fields using your documentation rules.

Handle booking questions fast – start free

Paste your policies and room details. AI answers instantly in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Bed & Breakfast Customer Support · Travel & Hospitality hub · pricing.