Instantly resolve guest questions
Chatref answers instantly in your brand voice – freeing up your team for what matters most. No human needed for routine issues.
Featured on
Why it matters
The problem this solves.
Slow support queues
Customers wait too long for simple order or request resolutions.
Repetitive questions
Support teams are overwhelmed by the same food/drink-related questions.
Channel chaos
Managing special requests across different channels is messy.
The Chatref solution
Keep guests happy during peak season.
A guest asks about room service hours. AI pulls the answer from your menu and checks availability. The order goes through. No dead-end links. No lost sales.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Hotels – AI Customer Support hub.
Loved by support teams
Real hotels slash guest support volume
How teams automate routine requests and focus on what matters most
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Guests now get instant answers about food/drink orders – even at 3 AM. Chatref pulls the exact steps from our menu guide, so no more wrong orders or frustrated calls.
Our 'check order status' requests dropped by half. Guests see real-time updates in the chat, so our team handles only delays or special requests.
of import questions answered before they reach the team
One set of FAQs now covers every language and time zone. Guests in Tokyo get the same fast, accurate help as those in New York.
Won’t outdated content cause wrong answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from this.
How fast is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats or languages?
Yes – it handles help docs, guides, site pages, and files. Answers across languages from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice a change in support?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about import formats?
Yes. It pulls answers straight from your import guides, showing the exact steps your team wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it assist with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Free up your team with instant guest replies
Start for free – paste your help docs and let AI handle routine questions in your brand’s voice.
Part of Chatref for Chatref for Hotels – AI Customer Support · Travel & Hospitality hub · pricing.