Turn support chats into warm leads
Capture every inquiry, tag them by interest, and hand off to sales with full context. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat customer questions
Your team keeps answering the same basic questions about bookings, policies, and destinations.
Seasonal support spikes
Support tickets surge during peak travel seasons, overwhelming your resources.
24/7 support demand
Customers expect instant help across time zones and languages.
Manual lead capture
Tracking leads from chats is slow and inconsistent.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Online Travel Agencies hub.
Loved by support teams
Teams cut support tickets by half
See how brands scale with instant answers from their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps users need from our guides – no more 'how do I start' emails.
Users get the exact field mapping steps from our own docs. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Support requests dropped overnight.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update what’s needed. Your AI only answers from your content.
How long does setup take?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or waiting.
Does it work with content in different formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if a customer needs help in another language?
Chatref provides instant answers in multiple languages – cover every region with one set of content.
We already use a CRM – why add Chatref?
Chatref captures leads directly from support chats – no more manual data entry. It integrates with your CRM.
Turn support chats into warm leads – free start
Capture every inquiry, tag them by interest, and hand off to sales with full context.
Part of Chatref for Chatref for Online Travel Agencies · Travel & Hospitality hub · pricing.