Instant answers from your own content
Chatref deflects repeat questions – powered by your help docs, guides and site. No more repeating the same answers.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over – your team is stuck in a loop.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
Keeping answers consistent across regions is a constant challenge.
Lead capture
Manually collecting leads slows down your sales pipeline.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs instantly.
Resolve ‘Where’s my data?’ in the chat with one click – no emails.
Capture leads from customers asking about CRM moves.
Tag chats to spot trends in customer questions.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Online Travel Agencies hub.
Loved by support teams
Teams cut repeat questions by half
How Chatref turns your own content into instant answers for users
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails clogging up support.
Users trust our product more since Chatref shows them field mapping steps from our own docs – not generic advice.
of import questions answered before they reach the team
One set of content now handles every region and time zone. No more overnight question piles.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update gaps. Your AI only answers from what you give it – keeping outdated content out.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes. Chatref handles help docs, guides, site pages, and files – all from one set of imported content.
Can I keep my content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Instantly resolve repeat questions – free start
Add your content, drop in the widget and let AI answer from your own docs.
Part of Chatref for Chatref for Online Travel Agencies · Travel & Hospitality hub · pricing.