Smooth check-ins with instant answers
Reduce team workload and improve guest satisfaction. Chatref answers questions instantly from your help docs – no rebuilds, no downtime.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
Keeping up with questions across regions and time zones is tough.
No lead capture
You miss out on potential customers who ask questions but don’t convert.
The Chatref solution
Smooth check-ins with instant answers.
A guest asks about check-in time. AI pulls the exact policy from your FAQs and guides them through it. If they need more help, a human takes over with full context. No queue – just smooth check-ins.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your docs – no training needed.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Fix migration gaps with chat insights.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Serviced Apartments hub.
Loved by support teams
Instant answers keep guests moving
How teams cut repetitive check-in questions in half with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Guests no longer ask the same check-in questions – Chatref answers instantly from our own guide. Our team focuses on real issues.
Chatref pulls the exact check-in steps guests need – no more 'how do I check in' emails. Response times dropped.
of import questions answered before they reach the team
One set of check-in steps now handles every region and time zone. No more overnight question piles.
Won’t outdated content hurt my AI’s answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.
How fast is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with my content’s formats or languages?
Yes. It handles help docs, guides, site pages, and files across languages from one set of imported content.
Is my content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help they expect – just faster.
Can it answer questions about imports?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation’s rules.
Reduce your team’s workload with instant answers
Start free – paste your help docs and let AI resolve questions instantly.
Part of Chatref for Chatref for Serviced Apartments · Travel & Hospitality hub · pricing.