Answer guest questions instantly with your own rules
Chatref resolves repeat calls about check-in times or pet policies – no more headcount. Scale support with your existing content.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic product questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which product steps confuse customers most.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Serviced Apartments hub.
Loved by support teams
Real teams give guests instant answers
How Chatref keeps house rules clear and support light
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Guests get instant answers about our house rules – day or night. No more made-up responses from generic chatbots.
Our staff now focus on high-value tasks instead of repeating basic info. Chatref handles the routine questions.
of import questions answered before they reach the team
Every guest gets the same clear explanation of our rules. No more inconsistencies across interactions.
Won’t guests still call for help after using Chatref?
Chatref provides instant, accurate answers from your own content. If a guest needs more help, our seamless handoff ensures staff have full context.
Is this just another generic chatbot?
Chatref only answers from your exact house rules and policies. It never makes things up.
Do we need another tool for this? Can’t staff just handle questions?
Chatref lets your small team scale support without adding headcount. Staff focus on high-value tasks while guests get instant answers.
How do we know which house rules need improvement?
Chatref tracks guest questions and identifies unclear policies so you can improve them.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates needed.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Answer guest questions instantly – free start
Paste your rules and let AI handle repeat questions in your brand’s voice.
Part of Chatref for Chatref for Serviced Apartments · Travel & Hospitality hub · pricing.