Fix maintenance issues faster with your own content
Chatref answers questions instantly from your help docs – no rebuilds, no downtime. Human handoff when needed.
Featured on
Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic setup and migration questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which setup steps confuse customers most.
The Chatref solution
Resolve maintenance issues instantly.
A customer hits a snag during setup and opens Chatref. AI pulls the exact troubleshooting step from your maintenance guide. The issue resolves. They keep using your product – no queue, no wait, no churn from friction.
Real questions
What Chatref answers here.
Automatically answer ‘How do I report a plumbing issue?’ from your guides.
Resolve ‘What’s the check-out cleaning policy?’ in chat – no ticket needed.
Handoff complex maintenance requests to your team with full context.
Capture guest contact details for follow-up after maintenance issues.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Serviced Apartments hub.
Loved by support teams
Teams cut maintenance requests in half
How brands resolve issues faster with their own content – not generic chatbots
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Maintenance requests used to pile up overnight. Now Chatref walks users through fixes from our own guides, and most resolve without us.
Our troubleshooting steps now appear in chat – no more dead-end article links. Users trust our product more.
of import questions answered before they reach the team
One set of docs handles every language and time zone. No more overnight backlog of maintenance requests.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update gaps. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload content, add one widget snippet, and your AI starts answering. No rewrites or coding.
Does it work with content in different formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using your documentation rules.
Solve maintenance issues instantly – free start
Paste your guides and let AI answer in your brand’s voice. Free to try.
Part of Chatref for Chatref for Serviced Apartments · Travel & Hospitality hub · pricing.