What should I do if I lose something on board?

Search the area where you last remember your missing belongings. Retrace your steps and check with nearby venues or deck attendants. If you are still on the ship, head to Guest Services or use the chat widget on our website or mobile app. Reporting quickly gives us the best chance to locate your lost items before they are moved.

You can report lost items through several channels:

• Chat widget on our website or app – Our digital assistant, which runs on a knowledge base of our procedures, uses custom actions to let you file a detailed lost item report in just a few taps. It asks the right questions, captures a description, and sends your report instantly to our team via a shared inbox. The assistant works in multiple languages for your convenience.
• Guest Services desk – Visit in person and a crew member will log your missing belongings.
• After disembarkation – Use the contact information below to reach us by phone or email.

All reports are timestamped and stored in one place, so nothing gets lost in transit.

When a found object matches a report, our recovery process kicks in:

1. Logging – Every item turned in is recorded with a photo, location, and date. Team members share updates through a unified inbox that connects our AI assistant and human agents.
2. Matching – Our team cross-checks found objects against open reports, prioritizing recent submissions.
3. Notification – If a match is found, we contact you via your preferred method. While still on board, we arrange a return. If you have already disembarked, we discuss shipping options (costs may apply).

Most high-value items (phones, wallets, passports) are kept securely, and we attempt to contact the owner for up to 30 days.

If you realize you left something behind after your cruise, don’t worry. Reach out through any of these channels:

• Phone: +1-800-555-LOST (available Monday–Friday 8 AM–8 PM EST)
• Email: guestrelations@examplecruise.com
• Website chat: Use the same widget you used on board – our AI assistant handles lost property queries 24/7, and our multilingual support covers 11 languages.

Provide the following to speed up the search: booking number, cabin number, a detailed description of the lost item, and approximate location and time. Our team will respond within 24 hours on business days.

What should I do if I lose something on a cruise?
As soon as you notice something is missing, search the immediate area and notify our team by visiting Guest Services or using the chat widget on our website or app. The faster we know, the better the chances of recovery.

Where can I report lost items?
On board, go to Guest Services. You can also file a report anytime through our AI-powered chat widget – it collects the needed details and forwards them directly to our recovery team. After your cruise, email guestrelations@examplecruise.com or call +1-800-555-LOST.

How long are lost items kept on board?
Found objects are stored securely for up to 30 days. High-value items and government-issued IDs may be held longer while we attempt to contact the owner. Items unclaimed after 30 days are donated or disposed of per our policy.

Can I contact the cruise line after disembarkation for lost items?
Yes. Use the phone number, email, or live chat provided above. Our team will search our lost and found database for your missing belongings and coordinate return shipping if a match is found.

What is the process for recovering lost property on a cruise?
All found items are logged in our system. When a report matches a found object, we notify you immediately. If you are still on board, we bring the item to you or arrange a pickup. After disembarkation, we work with you to return the item via courier (costs depend on destination and shipping method).