What are the customer service hours and phone number for Hotels.com?

Phone support is open around the clock for all booking-related questions, modifications, and cancellations. The primary U.S. number is:

• 1-866-270-2849 (toll-free, available 24/7)

International callers can find dedicated regional numbers in the next section. Wait times are typically shorter on weekdays outside of peak travel seasons.

Our AI agents provide immediate, automated answers to the most frequent traveller questions, such as reservation lookups, amenity details, change policies, and loyalty points. This channel requires no hold time and is ideal for quick self-service outside of business hours or when phone lines are busy.

• Availability: 24/7, no downtime
• Speed: replies appear in seconds, grounded in official Hotels.com information
• Handoff: if the AI can’t resolve your issue, you’ll be transferred to a live agent with full context

The AI chat is available on our website and mobile app.

Hotels.com support is built to serve a global audience. Whether you chat with our AI agents or speak to a live representative, you can get help in the language you’re most comfortable with.

• AI agents can respond in up to 11 languages, matching the language you write in
• Live phone and chat agents also offer multilingual service for key markets
• Language options vary by channel and region, but English, Spanish, French, German, Portuguese, and several Asian languages are supported 24/7

This multilingual capability means you never have to struggle with a language barrier when you need urgent help.

For customers outside the United States, we offer local and toll-free numbers in many countries. Below are a few commonly used regional numbers:

For a full list by country, visit the Contact Us section on the Hotels.com website.

How can I get support outside of business hours? Phone support is already 24/7, so you can always call the main number. For a faster, no-hold-time option, our AI agent chat is available continuously and can resolve most questions instantly, even during overnight hours.

What is the best way to contact Hotels.com? If your question is time-sensitive or requires a human touch, phone is the most direct route. For common queries like finding a booking, changing dates, or checking pet policies, the AI chat (available 24/7) is often the fastest way to get an answer without waiting.

Are there regional support numbers available? Yes. In addition to the U.S. toll-free number, Hotels.com provides dedicated phone lines for the UK, Australia, New Zealand, Mexico, and many other countries. See the regional numbers table above or the Contact Us page for your country’s specific number.