How does Chatref handle multi-lingual guest requests?

Chatref’s multilingual support uses multi‑model routing to detect a guest’s language and reply in that same language, grounded in your documents. You don’t need to provide translations yourself – the agent pulls answers from your original English content and renders them in up to 11 languages, keeping responses accurate and on‑brand. When a French‑speaking guest asks for early check‑in, the agent understands the intent, retrieves the relevant policy from your uploaded files, and replies in French, all in one flow.

Start by uploading the content your team already has – property guides, booking policies, house rules, FAQs, and amenity lists – into a single knowledge base. The AI agent learns directly from those documents, so it knows your specific apartment or hotel details, not generic travel info. No manual tagging or translation work is required: the agent automatically handles language variations once you enable multilingual support in the agent settings. This makes it simple to cover common guest requests like Wi‑Fi instructions, parking, or check‑out times in any language your guests speak.

When a guest types a question in the website widget, the AI agent instantly understands the language and intent, then answers from your knowledge base. That means staff no longer waste time on routine multilingual queries. Custom actions let you go beyond simple replies: you can build flows that collect luggage storage details, room‑service preferences, or early check‑in requests directly in the chat, in the guest’s language. All captured data is handed over to your team without breaking the automated experience, cutting response times and preventing miscommunication caused by language barriers.

How to manage multi‑lingual guest requests?

Upload your property’s documents, enable multilingual support on your agent, and let the AI detect and respond in the guest’s language. Use custom actions to gather additional details (like dietary needs or arrival time) within the chat, without manual translation. This keeps every interaction grounded in your actual policies while removing the workload of handling each language manually.

What languages does Chatref support?

Chatref handles up to 11 languages through multi‑model routing. You do not need to provide translated content – the agent answers from your original files and renders replies in the guest’s detected language, ensuring consistent, accurate support across regions.

How to improve communication with international guests?

Enable the multilingual feature, then train the AI agent on your up‑to‑date property information. Custom actions let you collect guest preferences in their own language, so your team gets clear, complete details every time – reducing misunderstandings and follow‑up work, no matter where a guest comes from.