How do I set up multilingual support for property management?

Upload PDFs, URLs, or sitemaps containing your property listings, move-in guides, lease terms, maintenance request forms, and community rules. Chatref’s knowledge-base feature indexes each document, so the AI agent can pull accurate answers from your own material. For multilingual support, include versions in each target language - the system will match the user’s language preference to the right content. For example, a Spanish-speaking tenant asking about pet policies gets the answer from your Spanish FAQ, not a guess.

Once your content is loaded, enable multilingual support in the widget settings. Chatref automatically detects the user’s browser language or lets you set a fallback. When a visitor starts a chat, the AI agent selects the appropriate model and retrieves answers from the matching language document set. This means a property manager can serve English, Spanish, Mandarin, and other audiences from a single widget - no need to build separate agents or translate content manually. Your team manages all interactions from one shared inbox.

Go beyond simple Q&A. With custom-actions, your multilingual agent can collect tenant details, schedule viewings, or submit maintenance tickets directly in the chat - regardless of language. Define an action like “book a viewing” and the agent will prompt for name, preferred date, and unit, then post that data to your property management tools. All prompts and collected fields adapt to the user’s language, so a French-speaking prospect can complete the same flow as an English one, with no manual intervention.

Use Chatref’s live playground to simulate chats in different languages and verify that the agent retrieves the right blocks from your knowledge base. Review the conversation inbox to see how it handled real inquiries, and tag conversations to spot patterns. Refine your source documents if the agent misses a nuance - improving the source content directly improves the answer, without any retraining. Over time, the agent handles routine questions in any supported language, freeing your team for high-value interactions.

What languages can I support in property management?
Chatref supports up to 11 languages, including English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Japanese, Chinese (simplified), and Korean. You provide the translated content in your knowledge base, and the platform automatically routes each user to the appropriate model and document set based on their language preference.

How to set up multilingual chat for support?
After uploading your multilingual content (PDFs, FAQs, site pages) to Chatref, go to the agent settings and enable the multilingual toggle. Then embed the widget on your property website. The widget detects the visitor’s browser language and the AI agent will answer from the matching documents. No additional configuration is needed for each language.

Can AI agents handle multiple languages?
Yes, Chatref’s ai-agents are designed for multilingual support. They use separate language models and retrieve from language-specific source documents you provide. An agent built for a property management firm can handle English, Spanish, and other tenant inquiries in the same chat session, switching languages as needed, all while staying grounded in your own leasing and policy content.

How to create a knowledge base for multilingual support?
Create separate sets of your core documents - leasing terms, FAQs, community rules, maintenance procedures - in each language you support. Upload them as PDFs, URLs, or plain text in Chatref. The knowledge-base feature indexes them by language. You can upload all languages into a single agent; the system will automatically retrieve from the correct language files based on the user’s chat language.