Scale support without adding staff
Chatref answers customer questions instantly from your own content – so your team handles only the tricky cases.
Featured on
Why it matters
The problem this solves.
Repeat questions
Customers ask the same things about bulk orders and pricing tiers.
Ticket overload
Support tickets spike during peak ordering seasons, overwhelming your team.
Global support
Keeping up with delivery questions across regions drains your team’s time.
No insights
You have no way to track which customer questions come up most often.
The Chatref solution
Stop repeating yourself.
Customers ask the same questions. Your team repeats itself. Chatref AI pulls answers from your help docs, guides and website. It resolves issues in chat – no article links. Humans step in only when needed. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support tickets in half
How Chatref deflects repeat questions before they reach your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 90% of our repeat questions from our own guides – no more 'how do I' emails. Our team focuses on the hard cases.
New users now onboard faster with instant answers from our docs. No more stalled signups waiting for support.
of import questions answered before they reach the team
One set of content handles every region. Questions drop off overnight – our team sleeps easy again.
We already use a help desk – why add Chatref?
Chatref deflects repeat questions before they hit your queue. Your team handles fewer pricing tiers, bulk orders, and delivery questions – focusing on what needs a human.
How do we know the AI won’t give wrong answers?
Chatref only answers from your content. If it can’t resolve an issue, it hands off to your team with full context.
What if customers need help outside business hours?
Chatref covers every region and hour from one set of content. Customers get help instantly, even when your team is offline.
How do we measure if Chatref is working?
Chatref emails you insights – so you always know what to fix next. Results depend on your content, but most teams see fewer repeat questions and faster onboarding.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates needed. Your AI agent only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Scale support without adding staff – free start
Paste your help docs and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Auto Parts Retailers · Automotive hub · pricing.