Answer buyer questions instantly with your product details
Chatref grounds answers in your own content – not generic advice. Instantly resolve repeat questions with accuracy.
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Why it matters
The problem this solves.
Repeat questions
Buyers ask the same product details over and over.
Support scaling
Your team can’t keep up as your product grows.
Inconsistent answers
Regions give different answers to the same questions.
FAQ frustration
Buyers can’t find what they need in your help docs.
The Chatref solution
Scale support as you grow.
A customer asks how to use a new feature. AI pulls the answer from your latest guide. The issue resolves instantly. Your team focuses on harder cases – no repeat questions, no queue, no scaling headcount.
Real questions
What Chatref answers here.
Buyers check pricing plans – Chatref pulls the latest rates instantly.
Support gets only ‘How do I cancel?’ questions – no easy answers.
One answer set works for US and UK buyers – no regional edits.
Buyers find refund policies without digging through your site.
Under the hood
The features that power it.
Loved by support teams
Teams scale support without adding headcount
How Chatref turns repeat questions into instant answers from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers only from our product docs, not the web. Users get exact steps – no more dead-end links.
Our team handles only the complex cases. Chatref resolves 80% of questions instantly from our guides.
of import questions answered before they reach the team
One set of answers works for every region and language. No more translating FAQs for global teams.
Won’t this confuse buyers with generic chatbot answers?
Chatref only uses your product details – no made-up answers. It pulls from your guides and docs to give accurate, on-brand help.
Do we need to train the AI?
Just add your product details – Chatref handles the rest. No training or setup needed.
What if the AI gets a question wrong?
Human support takes over seamlessly with full context. Your team jumps in only when needed.
Is this just another chatbot?
Chatref resolves questions instantly – no dead-end links or searches. It gives the exact answer your customers need.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering right away.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content – so your whole team stays covered.
Can I keep my content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Get answers grounded in your product – free start
Try Chatref now and let AI resolve buyer questions instantly from your content.
Part of Chatref for B2B Wholesale Platforms · E-commerce hub · pricing.