Turn unhappy customers into loyal ones
Quick, fair resolutions keep your customers happy. Chatref deflects repeat questions – shortening onboarding and capturing warm leads.
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Why it matters
The problem this solves.
Slow support
Customers wait too long for answers about orders, delays, and refunds – losing sales.
Repeat questions
Your team wastes time answering the same basic delivery questions over and over.
Global support
Managing support across regions and time zones drains your resources.
Lost leads
You miss out on sales opportunities from customer inquiries about delivery.
The Chatref solution
Scale support without adding headcount.
Customers ask the same questions over and over. Your team can’t keep up. Chatref AI answers instantly from your help docs, guides, and site – in your brand’s voice. Humans step in only when needed. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Local Delivery Stores hub.
Loved by support teams
Real teams cut support costs in half
How global SaaS teams scale customer service without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref walks users through our setup guide step-by-step. Most finish without reaching out – and those who do get a human ready to help.
Our long onboarding guide used to vanish in search results. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Questions no longer pile up overnight.
Won’t outdated content make my AI agent give wrong answers?
You pick what to import. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it – so you control what’s current.
How fast can I get Chatref working?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of imported content – so your team stays covered.
Is my imported content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes during setup?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it answer questions about your import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start for free – see how it works
Try Chatref’s AI customer support today. Paste your content and let AI handle the rest.
Part of Chatref for Chatref for Local Delivery Stores · E-commerce hub · pricing.