Fast support that keeps customers happy
Answer repeat questions instantly from your own store guides. No waiting, no transfers – just happy shoppers who come back.
Featured on
Why it matters
The problem this solves.
Slow customer support
Customers wait too long for simple answers like store hours or order status.
Overwhelmed support team
Your team wastes time on repeat questions that slow down real issue resolution.
Inconsistent answers
Customers get conflicting info from staff or outdated websites.
Missed insights
You lose track of customer concerns and opportunities to improve.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your own migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides instantly.
Resolve ‘Where’s my data?’ with the right link or human help.
Stop repeat CRM questions before they hit your team.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Local Delivery Stores hub.
Loved by support teams
Faster support, happier customers
See how teams scale support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers delivery questions instantly – even outside our store hours. Customers get fast, accurate help that sounds like us.
Our team focuses on complex issues now. Chatref handles the repeat questions, freeing us up for what really needs a human touch.
of import questions answered before they reach the team
We turn support chats into insights to improve our store’s services. Chatref gives us the exact next steps – not just a link to a help page.
Won’t Chatref just repeat outdated answers from old content?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it – so you control what’s current.
How quick is setup during a migration?
Just minutes. Add your content, drop in the widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
What if my content is in different formats or languages?
Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice we switched to Chatref?
No. Your AI answers in your brand’s voice using your content. Customers get the same help they expect – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if Chatref misses something in a chat?
It flags complex issues for your team. Plus, it learns from every chat to get better over time.
Will Chatref help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start free – let AI handle repeat support questions
Paste your help docs and guides to answer customers instantly in your brand’s voice.
Part of Chatref for Chatref for Local Delivery Stores · E-commerce hub · pricing.