Reduce call volume with instant AI answers
Your customers get help 24/7 – even outside business hours. Your team focuses on what matters most.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic questions about delivery times and order status over and over.
Peak hour overload
Your support team is overwhelmed by high call volumes during busy times.
Inconsistent service
Customers get different answers depending on who they talk to or where they are.
No insights
You lack data on what’s confusing customers to fix it.
The Chatref solution
Resolve repeat questions before they reach the queue.
A customer asks the same question for the 5th time. AI answers instantly from your help docs, in your brand’s voice. They’re back on track – no queue, no wait, no repeat question. Scale support without adding headcount.
Real questions
What Chatref answers here.
AI pulls your store hours to answer 'When are you open?' instantly.
Customers check order status in chat – no support needed.
Support sees only hard cases, with full chat history attached.
Insights reveal your top delivery-hour questions to fix next.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Local Delivery Stores hub.
Loved by support teams
Teams that cut support volume in half
How Chatref deflects repeat questions with your own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – no more waiting for the team. Our docs are finally working for us.
We handle every time zone with one set of guides. Support tickets dropped overnight – our team loves it.
of import questions answered before they reach the team
Chatref captures leads and tags conversations. We follow up with warm prospects who already know our product.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI agent only answers from what you give it – so outdated content stays out.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Does Chatref replace human customer support?
No, Chatref handles repeat questions so your team can focus on complex issues that need a human touch.
Can Chatref integrate with our existing systems?
Yes, Chatref embeds easily into your website and works alongside your current support setup.
Will Chatref provide consistent answers across all our locations?
Absolutely, Chatref uses your store's content to ensure consistent answers everywhere.
Cut call volume with instant AI answers – free start
Paste your help docs and let AI resolve repeat questions instantly in your brand’s voice.
Part of Chatref for Chatref for Local Delivery Stores · E-commerce hub · pricing.