Scale support without adding headcount
Chatref answers vendor and customer questions instantly – using your own guides, policies, and FAQs. Keep support smooth as you grow.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic questions over and over.
Global support
Keeping up with support across different time zones and languages is tough.
Lost leads
Potential vendors or customers get stuck in the support queue and leave.
No insights
You have no way to track what questions come up most often.
The Chatref solution
Deflect repeat questions before the queue.
A customer asks how to connect their app. AI pulls the exact step from your setup guide and finishes the task inside chat – no dead ends or generic links. Your team handles only the cases that need a person. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Resolve ‘Where’s my data?’ with one click in chat – no email loops.
Capture leads from customers asking about CRM moves.
Fix migration gaps with insights from chat questions.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Multi-Vendor Marketplace Support hub.
Loved by support teams
Teams cut support questions in half
How Chatref deflects repeat questions before they reach your team.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers our customers instantly from our own guides – no more waiting for support. We handle only the cases that need a person.
Our users get instant answers in their own language, 24/7. Chatref cuts our response time from hours to seconds.
of import questions answered before they reach the team
Chatref turns support questions into insights. We now know exactly what to improve in our guides.
How does Chatref handle multi-vendor support?
Chatref resolves vendor and customer questions using your marketplace’s own content. It covers everything from account setup to policies, fees, and listings – all in your brand’s voice.
Can Chatref support different languages?
Yes. Chatref answers in the vendor’s or customer’s language, using your marketplace’s content.
What if my content is outdated?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating. Your AI agent only answers from what you give it – so you decide what’s current.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What file formats does Chatref support?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Is my content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice changes?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
What if my content is in different formats?
Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Keep answers flowing as your business grows – free
Start for free and let AI resolve repeat questions instantly in your brand’s voice.
Part of Chatref for Multi-Vendor Marketplace Support · E-commerce hub · pricing.