Scale support without adding headcount
Answer buyer and seller questions instantly from your own content. Chatref keeps support smooth as your marketplace grows.
Featured on
Why it matters
The problem this solves.
Repeat questions
Customers ask the same questions about policies, fees, and listings over and over.
Slow onboarding
Manual setup takes too long, delaying time to first sale.
Inconsistent support
Keeping answers consistent across regions and languages is a challenge.
Growing support load
Support tickets pile up as your marketplace grows.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Multi-Vendor Marketplace Support hub.
Loved by support teams
Teams cut support volume with instant answers
How self-serve guides keep users moving without the queue
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our setup guide used to get lost in search. Now Chatref pulls the exact steps users need – no more 'how do I connect' emails.
Users get the exact troubleshooting steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Questions no longer pile up overnight.
How does Chatref help reduce support tickets?
Chatref deflects repeat questions before they reach your team. It answers instantly from your content – so customers get help fast, and you cut support volume.
Can Chatref speed up onboarding?
Yes. It guides users through your product with step-by-step answers from your docs – so they get to value faster.
Will Chatref work for global teams?
Absolutely. It uses your content to answer in any language – so you cover every region with one set of answers.
What happens if Chatref can’t resolve a question?
It hands off to your team with full context – so you’re not starting from scratch. Plus, it captures leads and tags conversations for easy follow-up.
How does Chatref improve over time?
It mines chats for insights and emails you what to fix next. So your support keeps getting better without extra work.
Will Chatref fit our existing workflow?
Yes. It embeds as a widget, works across channels, and integrates with your realtime shared inbox – so it’s seamless for your team.
Is Chatref easy to set up?
Start in minutes. Add your content, drop in one widget snippet, and your AI agent is ready to answer.
How does Chatref scale with our business?
It grows with you. Pay-as-you-go pricing means no per-seat fees – so support scales without adding headcount.
Scale support without adding headcount – free start
Paste your help docs and let AI resolve repeat questions instantly in your brand’s voice.
Part of Chatref for Multi-Vendor Marketplace Support · E-commerce hub · pricing.