Scale legal support without adding headcount
Deflect repeat questions with AI grounded in your own legal guides. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat billing questions
Support keeps answering the same basic billing and case management questions over and over.
Slow onboarding
New clients can’t find the exact next step in your guides and give up.
24/7 coverage
You can’t afford support staff to cover every region and hour.
No insights
You don’t know which questions trip up most clients.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from firms researching your services.
Turn chat insights into fixes for your gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Business Corporate Law hub.
Loved by support teams
Real teams cut support costs in half
How businesses scale legal help without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers billing questions straight from our legal guides – no more made-up responses. Our team only sees the complex cases.
New clients now onboard faster with instant answers to legal questions. Our guides finally work for them.
of import questions answered before they reach the team
One set of legal content handles every region and time zone. Questions don’t pile up overnight anymore.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.
How fast is setup during a switch?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of content – so your whole team stays covered.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Deflect repeat questions – free start
Paste your legal docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Chatref for Business Corporate Law · Legal Services hub · pricing.