Give clients instant case updates
Your AI agent answers questions 24/7 from your own files – no manual follow-ups, just accurate info fast.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which steps confuse customers most.
The Chatref solution
Keep support smooth during product growth.
A user hits a snag in your latest feature. They ask Chatref. AI pulls the exact next step from your help docs. The issue resolves. They keep using – no queue, no wait, no churn from friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Personal Injury Law Firms hub.
Loved by support teams
Teams cut support questions in half
How businesses scale customer support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails. Our team focuses on real issues now.
Users get the exact field mapping steps from our docs. Trust in our product went up.
of import questions answered before they reach the team
One set of guides handles every region and time zone. No more overnight support pile-ups.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, showing the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Keep your clients informed – start free
Paste your case files and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Personal Injury Law Firms · Legal Services hub · pricing.