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Turn your legal guides into an AI client assistant

Chatref answers personal injury questions instantly from your own content – no more repeating answers or missing key details.

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Why it matters

The problem this solves.

Repeat questions

Clients keep asking the same things about cases and processes.

Support overload

Your team can’t keep up with the growing number of inquiries.

Inconsistent info

Ensuring accurate legal details across all communications is tough.

Slow responses

Managing client expectations with timely replies is a challenge.

Deflect repeat questionsProvide instant, accurate answersReduce support workloadCapture potential clients automatically

The Chatref solution

Keep answers alive during CRM switch.

Fig. 1 · Keep answers alive during CRM switch – AI handles migration questions from your old docs – no dead ends or guesswork.

A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.

Real questions

What Chatref answers here.

Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.

Resolve ‘Where’s my data?’ in the chat with one click – no email loops.

Capture warm leads from customers asking about CRM moves.

Turn chat insights into fixes for your migration gaps.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Personal Injury Law Firms hub.

Multilingual Support

After-Hours Support

Lead Capture for Law Firms

Case Status Updates

View all Chatref for Personal Injury Law Firms solutions

Loved by support teams

Clients get answers from your legal content, instantly

See how teams deflect repeat questions with their own guides

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Clients no longer get lost in our legal terms. Chatref pulls the exact clauses they ask about – no more 'where do I find' calls.

Pinehook

Our compliance guide now answers client questions in their language. No more back-and-forth on basic rules.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of legal content handles every region. Clients get answers 24/7 without adding staff.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t outdated content confuse clients?

You pick what to import. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it.

How fast is setup?

Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or rewrites.

Does it work with different content formats?

Yes. It handles help docs, guides, site pages, and files across languages from one set of imported content.

Is my content kept private?

Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.

Will clients notice changes?

No. Your AI answers in your brand’s voice using your imported content, so help stays consistent – just faster.

Can it answer questions about imports?

Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.

What if an import fails?

It lists common issues from your docs and hands off to your team with full context for anything unusual.

Does it assist with field mapping?

Yes. It guides users through matching columns to fields using the rules in your documentation.

Turn your legal guides into an AI client assistant – free start

Paste your content and let Chatref answer personal injury questions instantly.

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Part of Chatref for Chatref for Personal Injury Law Firms · Legal Services hub · pricing.