Answer client questions instantly – using your own content
Chatref turns your FAQs into self-service support. Capture leads and resolve inquiries – even while you sleep.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic lease and property questions over and over.
Slow onboarding
New clients can’t find the exact next step in your help docs and give up.
Regional support
Managing inquiries across regions is a logistical nightmare.
No insights
You lack data on which questions confuse clients most.
The Chatref solution
Keep support scaling with your product.
A customer asks how to connect an integration. AI pulls the exact steps from your setup guide. They finish onboarding faster. Your team handles only the cases that need a person.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Commercial Real Estate hub.
Loved by support teams
Real teams cut support volume in half
How Chatref turns your docs into instant, always-on help
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Clients get instant answers to lease questions – straight from our own property guides. No more repeating basic info.
Our support team handles only complex cases. Chatref resolves the FAQs automatically, in our brand voice.
of import questions answered before they reach the team
New clients onboard faster. They get self-serve help 24/7, in their own language – no waiting for our team.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Answers only come from content you approve.
How quick is setup during a migration?
Just minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or rewrites needed.
Does it handle content in different formats?
Yes – help docs, guides, site pages, and files. Answers across languages from one set of imported content.
Is my old content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about your import format?
Yes – it pulls answers straight from your import guides, showing the exact steps your team wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Resolve client inquiries instantly – free start
Add your content and let AI answer questions in your brand’s voice.
Part of Chatref for Chatref for Commercial Real Estate · Real Estate hub · pricing.