Scale support without adding headcount
Chatref answers repeat questions instantly from your own content – so your team focuses only on what needs a human.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global coverage
You struggle to maintain consistent service across different regions and time zones.
No visibility
You have no data on which questions cause the most friction.
The Chatref solution
Scale support without adding headcount.
Customers ask the same questions over and over. Chatref AI answers instantly from your help docs, guides, and website. Deflect repeat questions before they hit the queue. Scale support as your product grows – no new hires needed.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets with their own content
How Chatref turns your guides into instant help that works 24/7
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our import guide – no more 'how do I start' emails clogging our inbox.
Users trust the answers because they come straight from our own docs, not generic advice.
of import questions answered before they reach the team
One set of content now handles every region and time zone – overnight support tickets dropped to zero.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering immediately.
Does it work with different content formats or languages?
Yes. It handles help docs, guides, site pages, and files across languages from one set of imported content.
Is my old content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – no web searches or data sharing.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your imported content – same help, just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it assist with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Scale support with your own content – free start
Answer repeat questions instantly from your docs, so agents handle only what needs a human.
Part of Chatref for Luxury Real Estate Support · Real Estate hub · pricing.