Keep your high-touch service as you scale
Chatref turns your luxury real estate content into an AI agent that answers questions instantly – capturing leads and handing off complex cases with full context.
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Why it matters
The problem this solves.
High support volume
Customers ask the same questions over and over, flooding your support team.
Inconsistent responses
Your team gives different answers, confusing customers and diluting your brand.
Peak season overload
Support can’t keep up during busy times, leaving customers waiting.
Lost leads
Slow responses mean you miss out on potential customers who need help.
The Chatref solution
Scale support without adding headcount.
Your product docs answer most questions. Chatref turns them into an AI agent that resolves issues in your brand voice – no dead-end article links. When humans take over, they get full chat history and context. Scale support without hiring more people.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – instantly.
Resolve ‘Where’s my data?’ with one click in chat – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support costs in half
How Chatref helps scale service without adding headcount or per-seat fees
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our support questions instantly – all from our own docs. No more generic chatbot responses.
Our leads used to slip through support chats. Now Chatref captures them and hands off the complex cases with full context.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Support tickets no longer pile up overnight.
Won’t outdated content skew the answers?
Your AI agent only uses what you import. Start with your best guides, then update based on built-in insights.
How fast is setup during a migration?
Minutes. Upload content, drop in the widget snippet, and your AI starts answering right away.
Does it handle content in different formats or languages?
Yes. It works with docs, guides, pages, and files – answering across languages from one set of content.
Is my old content kept private?
Absolutely. Chatref only uses what you import and never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content – just faster and more consistent.
Can it handle questions about import formats?
Yes. It pulls answers straight from your import guides, showing the exact steps you provide.
What if an import fails?
It lists common reasons from your docs and hands off unusual cases to your team with full context.
Does it assist with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Keep your high-touch service as you scale – free
Start for free. Turn your content into an AI agent that answers instantly in your brand’s voice.
Part of Chatref for Luxury Real Estate Support · Real Estate hub · pricing.