Scale support without adding headcount
Chatref deflects repeat questions and handles high-end client inquiries 24/7 – scaling your support effortlessly.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
You need to cover every region and hour with one set of content.
Lead capture
You’re missing out on capturing warm leads from your website.
The Chatref solution
Keep CRM migrations smooth.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Luxury real estate teams scale support effortlessly
How AI grounded in your own content handles inquiries around the clock
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers buyer questions instantly from our property guides – no more repeating the same details. Our team focuses on high-value interactions.
Now we provide 24/7 support without adding staff. Chatref handles night and weekend inquiries in our brand voice.
of import questions answered before they reach the team
One set of content supports every language and time zone. Inquiries don’t pile up when our team is offline.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s needed. Your AI agent only answers from your content – so you control what’s current.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with content in different formats or languages?
Yes. Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content – covering your whole team.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the switch?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Scale support without adding headcount – free start
Paste your docs and let AI handle repeat questions in your brand’s voice.
Part of Chatref for Luxury Real Estate Support · Real Estate hub · pricing.