Fix your docs with real customer feedback
Chatref spots gaps in your content from support chats – then tells you exactly what to fix. Keep your docs fresh as your product grows.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Find and fix doc gaps with real customer chats.
Your docs have gaps you don’t know about. Chatref finds them by mining real customer chats – no extra setup needed. Get emailed the exact page to fix and track progress.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Fix your docs with real customer feedback
See how teams turn chat insights into better content – and fewer support tickets.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref flags pages that confuse customers the most. Now we know exactly what to update.
We fix gaps in our docs before customers even ask. Chatref tells us the next step to take.
of import questions answered before they reach the team
Our docs work better because they’re built from real customer questions – not guesses.
Why can’t I just use Google Analytics for this?
Google Analytics shows page views – Chatref tells you what’s missing. It finds gaps by mining customer chats, not just clicks.
Won’t this slow down my support team?
Chatref handles the heavy lifting. It emails you fixes – your team just updates the docs.
What if my docs are already good?
Results depend on your content. Chatref finds gaps you may have missed – even in great docs.
Isn’t this just another chatbot?
Chatref doesn’t answer questions. It finds gaps in your docs so you can fix them – no chatbot noise.
Won’t this confuse customers with another chat option?
Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our CRM?
Chatref only answers from your approved docs. No guesswork.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Fix your docs with real customer feedback – free
Start for free. AI answers questions from your own content.
Part of Chatref for Chatref for Content Management · SaaS hub · pricing.