Speed up training with instant security answers
Chatref answers questions from your own guides – deflecting repeat questions and shortening training time.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale cybersecurity support without adding headcount.
Your team gets bombarded with the same cybersecurity questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ instantly.
Capture leads asking about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Instantly resolve support questions with your own content
See how teams cut onboarding time and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our training docs now walk users through setup without us. Most finish on their own – our team handles only the tricky cases.
Questions about giving get answered instantly, even outside business hours. Our team focuses on major gifts instead of repeat questions.
of import questions answered before they reach the team
One set of content handles every language and time zone. Questions don’t pile up overnight.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email flow. Customers get instant answers – no extra steps.
What if the AI gives wrong answers about our product?
Chatref only uses your approved docs. No made-up responses.
How do we handle sensitive data in chats?
Chatref follows your security rules. Human agents review flagged cases.
Is this just another chatbot sending article links?
Chatref resolves issues in chat – no dead-end links. Human handoff includes full context.
Can it handle questions in different languages?
One AI agent covers all languages – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Add your content, drop in one snippet, and your AI starts answering.
Will this replace our human support team?
No – Chatref handles routine questions so your team tackles high-risk cases.
Speed up training with instant AI answers – free
Start for free. Customers get help from your guides, not generic chatbot fluff.
Part of Chatref for Cybersecurity Software · SaaS hub · pricing.